HOW CAN I FIND TRACKING INFORMATION?

IT’S AS EASY AS 1, 2, 3! GO TO YOUR PROFILE TAB ON THE LOUPE APP LOCATED IN THE BOTTOM RIGHT CORNER CLICK ORDER HISTORY CLICK THE ORANGE TRU...

WHEN CAN I EXPECT MY PURCHASE TO DELIVER?

YOU CAN EXPECT YOUR ITEMS TO DELIVER ABOUT 10 BUSINESS DAYS AFTER PURCHASE. PLEASE NOTE HOLIDAYS MAY AFFECT THIS EXPECTATION.  BUS...

HELP! I MADE A PURCHASE WITH THE WRONG ADDRESS... HOW CAN I FIX THIS?

CONTACT LOUPE SUPPORT IMMEDIATELY!  SUBMIT YOUR USERNAME, PURCHASE DATE, SHOP NAME, AND CORRECT SHIPPING ADDRESS. SUPPORT CAN CONT...

WHAT IS YOUR RETURN/REFUND POLICY?

ALL PURCHASES ARE FINAL. NO RETURNS.   REFUNDS ARE HANDLED ON A CASE BY CASE BASIS EXCEPT: MAILING ISSUES REPORTED ...

I FORGOT WHAT I BOUGHT... CAN I REWATCH A PAST STREAM?

AT THIS TIME, STREAM CLIPS ARE AVAILABLE UPON REQUEST. PLEASE CONTACT LOUPE SUPPORT WITH YOUR USERNAME, DATE OF PURCHASE, AND SHOP NAME, AND...

WHY DO I SEE TWO CHARGES ON MY BANK STATEMENT FOR ONE PURCHASE?

WE KNOW THAT THIS CAN BE ALARMING. LIKE OTHER ONLINE RETAILERS, OUR SYSTEM MAY PRE-AUTHORIZE YOUR CARD AT THE TIME OF PURCHASE. THIS ISN'T A...

I MADE A PURCHASE WITH ONE OF YOUR LIVE PARTNERS OUTSIDE OF LOUPE... CAN YOU ASSIST WITH THAT?

WE ARE UNABLE TO RESOLVE ANY ISSUES REGARDING PURCHASES MADE OUTSIDE OF THE LOUPE APP.