HOW CAN I FIND TRACKING INFORMATION?

IT’S AS EASY AS 1, 2, 3!GO TO YOUR PROFILE TAB ON THE LOUPE APP LOCATED IN THE BOTTOM RIGHT CORNERCLICK ORDER HISTORYCLICK THE ORANGE TRUCK ...

MY PURCHASE WAS MARKED DELIVERED BUT I HAVE NOT RECEIVED IT... WHAT DO I DO?

YOU HAVE 7 DAYS AFTER THE DELIVERY DATE  TO REPORT TO LOUPE THAT YOUR PACKAGE HAS BEEN DELIVERED AND NOT RECEIVED. YOU W...

HOW DO CREDITS WORK?

CONGRATULATIONS, YOU'RE GONNA SAVE SOME MONEY ON SPORTS CARDS! CHECK THE TOP LEFT OF THE MOBILE APP'S STREAMS TAB OR THE PROFILE TAB ON THE ...

WHEN CAN I EXPECT MY PURCHASE TO DELIVER?

YOU CAN EXPECT YOUR ITEMS TO DELIVER ABOUT 10 BUSINESS DAYS AFTER PURCHASE. PLEASE NOTE HOLIDAYS MAY AFFECT THIS EXPECTATION.  BUS...

HELP! I MADE A PURCHASE WITH THE WRONG ADDRESS... HOW CAN I FIX THIS?

CONTACT LOUPE SUPPORT IMMEDIATELY!  SUBMIT YOUR USERNAME, PURCHASE DATE, SHOP NAME, AND CORRECT SHIPPING ADDRESS. SUPPORT CAN CONT...

I MISSED THE BREAK I BOUGHT IN TO... CAN I REWATCH A PAST STREAM?

ALL STREAMS ARE ARCHIVED FOR REVIEW BY LOUPE SHOULD THEY NEED TO BE REVIEWED FOR ANY REASON. HOWEVER, DUE TO THE LARGE NUMBER OF REQUESTS RE...

WHAT IS YOUR RETURN/REFUND POLICY?

ALL PURCHASES ARE FINAL. NO RETURNS.     REFUNDS ARE HANDLED ON A CASE BY CASE BASIS EXCEPT:  M...

WHY DO I SEE TWO CHARGES ON MY BANK STATEMENT FOR ONE PURCHASE?

WE KNOW THAT THIS CAN BE ALARMING. LIKE OTHER ONLINE RETAILERS, OUR SYSTEM MAY PRE-AUTHORIZE YOUR CARD AT THE TIME OF PURCHASE. THIS ISN'T A...

I did not make this charge on my account. HELP!

We're sorry that you're experiencing this and will be happy to get your funds back in your possession.Please fill out this form for the best...

I MADE A PURCHASE WITH ONE OF YOUR LIVE PARTNERS OUTSIDE OF LOUPE... CAN YOU ASSIST WITH THAT?

WE ARE UNABLE TO RESOLVE ANY ISSUES REGARDING PURCHASES MADE OUTSIDE OF THE LOUPE APP.