How Can I Find My Order Tracking Information?

Once your package’s tracking information has been entered by the seller, you can track its journey from within the Loupe app by following th...

My Purchase Was Marked Delivered, but I Have Not Received It - What Can I Do?

We’re happy to help where we can in these situations! While we do everything we can to ensure your items are handled with care, we unfortuna...

How Do Credits Work?

Loupe credits can be attained in several ways.. Loupe credits do not expire! They can be used at any Loupe Live Partner shop.You can view yo...

I Need Help Claiming my PSA Collector's Club Discount on Loupe!

Please Note: If you have not received the promotional link from PSA (which should arrive within 48 hours of your PSA Collector's Club Member...

When Can I Expect My Purchase to Be Delivered?

Typically you can expect purchases to be delivered within 10 business days (M-F, excluding holidays) after purchase. Holidays, weather, and ...

I Used the Wrong Address When Making my Purchase - What Can I Do?

First and foremost, contact Loupe Support immediately!When reaching out, ensure that you include your username, purchase date, shop name, an...

I Missed the Break I Purchased a Spot In - Can I Replay a Previous Stream?

Past streams are available for re-watch for 30 days, and are viewable in the shop profile on Loupe via the iOS app or web.For users on iOS, ...

What is Loupe’s Return/Refund Policy?

Once a purchase has been opened or shipped, that purchase is final. Loupe does not provide refunds, and returns are not accepted. There are ...

Why Do I See Two Charges on My Bank Statement for One Purchase?

We understand that this can be alarming, however there’s no reason for concern! Like many online retailers, our system may pre-authorize you...

I Did Not Make a Purchase with Loupe, But Have a Charge on My Account. Can You Help?

We’re sorry to hear this, and we’ll be happy to do our best to get your funds returned.Please contact Loupe Support to receive assistance. O...

Can Loupe Assist with Purchases Made with Loupe Live Partners Outside of the Loupe App?

Loupe is only able to assist with purchases made within the Loupe App, and are unable to resolve any issues with purchases made outside of o...

Is Loupe Available Outside of the United States?

As of July 2024, Loupe is available in the US, Canada, Australia, and Great Britain. We expect to continue to expand, and open up to other c...

How is Shipping Priced?

Shipping is priced at a flat $4.95 for the first purchase from a seller per day. All subsequent purchases from that same seller on that same...

Why Does Loupe Charge for Shipping?

Loupe has moved to a buyer-paid shipping structure to best support the card shops that sell on our platform. The pricing structure is aligne...

When Does The “Per Day” Condition Reset?

Because many of the purchases on Loupe happen late at night, shipping prices reset at 6am ET. This is an off-peak time where the fewest numb...

Are Shipping Charges Subject to Sales Tax?

Each state is unique in how they tax shipping charges. Sales tax is determined using the origin location and recipient address.