IT’S AS EASY AS 1, 2, 3!

  1. GO TO YOUR PROFILE TAB ON THE LOUPE APP LOCATED IN THE BOTTOM RIGHT CORNER
  2. CLICK ORDER HISTORY
  3. CLICK THE ORANGE TRUCK TO THE RIGHT OF THE SCREEN

PLEASE NOTE THIS TRUCK WILL NOT APPEAR RIGHT AWAY, BUT WILL BE AVAILABLE AS SOON AS SHIPPING DETAILS ARE UPDATED.      

IF TRACKING IS NOT AVAILABLE IN THE APP, YOU WOULD HAVE RECEIVED AN EMAIL WITH TRACKING DETAILS AS SOON AS YOUR PURCHASE SHIPPED.

PLEASE CHECK YOUR SPAM FOLDER OF THE EMAIL ADDRESS USED AT CHECKOUT IF THIS IS NOT IN YOUR INBOX.  

IF YOU HAVE NOT RECEIVED TRACKING INFORMATION 5 BUSINESS DAYS AFTER YOUR PURCHASE, PLEASE SEND AN EMAIL TO SUPPORT@LOUPETHEAPP.COM WITH YOUR USERNAME, PURCHASE DATE, AND SHOP NAME.

BUSINESS DAYS ARE MONDAY TO FRIDAY.  THIS DOES NOT INCLUDE SATURDAY AND SUNDAY.