All purchases from Loupe are final, and no returns are accepted.

Refunds due to shipping issues are handled on a case-by-case basis.

If Loupe determines you qualify for a refund, you will be provided with the option to receive it in either Loupe credit, for immediate use, or a refund to your original payment method. Refunds to your original payment method typically post to your account within 5-10 business days.

You have 7 days after your estimated delivery date to report to Loupe that your package has not been delivered. For more information on this process, please visit our knowledge base article HERE. For example, if you made a purchase on March 16th, and it has not been marked delivered by March 30th (10 business days after purchase), you must report this to Loupe prior to April 6th (7 days from your estimated delivery date).

Please reach out to Loupe AFTER contacting the carrier for assistance. You can check the Loupe app or your email for tracking information.

Loupe will be unable to resolve any issues reported after this deadline. Please note that holidays may cause delays in shipment and delivery.