WE KNOW THAT THIS CAN BE ALARMING. LIKE OTHER ONLINE RETAILERS, OUR SYSTEM MAY PRE-AUTHORIZE YOUR CARD AT THE TIME OF PURCHASE. THIS ISN'T A FINAL CHARGE, BUT A TEMPORARY AUTHORIZATION USED TO VERIFY THAT YOU ARE USING A VALID PAYMENT METHOD.

IF THE DUPLICATE CHARGE IS STILL IN THE "PENDING" STATUS, THE FUNDS SHOULD BE RELEASED WITHIN 5-10 BUSINESS DAYS DEPENDING ON YOUR BANKING INSTITUTION.  

IF YOUR DUPLICATE CHARGE SAYS "POSTED" INSTEAD OF "PENDING" PLEASE CONTACT LOUPE SUPPORT AND WE'LL BE HAPPY TO FURTHER INVESTIGATE.